There have been problems recently with Adobe Flash Player so..    

Can YOU See This Video?
(If Not, Please Scroll Down)

Test #1: Video In .FLV Format
(Turn Your Speakers Up!)

	The Camtasia Studio video content presented here requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are you using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

If you can see this video - fine. But sometimes .FLV format videos, used to make high-quality videos with a lot of motion, play OK whilst the .SWF format videos cause problems.. and vice versa! So can you please use the link below to check an .swf format video (opens in a new browser window)

Click Here To Test The .SWF Format Video

If you've been able to see both the videos, that's fine. You should have no problems with your PC / Browser setup. But can you please drop me a quick email saying "Yes, I could see it" and letting me know:

• The web browser you used
• The Version Number of your web browser
• Your computer's operating system (XP, Vista, Mac version etc).
• It would also be helpful if you could let me know the version number of your Adobe Flash Player

You can check the version of your Adobe Flash Player here (opens in a new window)

Just hit this email link:

update-editor@tka.co.uk

Don't bother commenting about the quality of either of the videos. The one above I just shot with a web cam and the .SWF video was made whilst I was still learning a little of the capabilities of the new version of Camtasia!

If You Can't See Either Or One Of The Videos..

It's likely that you have the same problem that I had, and many of thousands of people still have. Could you please use the email link below and tell me which of the videos you were not able to see. Please also let me know:

• The web browser you used
• The Version Number of your web browser
• Your computer's operating system (XP, Vista, Mac version etc).
• The version number of your Adobe Flash Player

You can check the version of your Adobe Flash Player here (opens in a new window)

Just hit this email link:

update-editor@tka.co.uk

A Possible Solution

It seems that when Adobe brought out the latest version of their Flash Player, it immediately caused many people many different types of problems. I found that I could still view videos in Firefox and Internet Explorer 6, but not in IE7. Other people found that they couldn't view them in any browser.

Quite a few people tried to re-download the latest version of Flash Player and installing it. But it made no difference. That happened to me.

However, I followed the advice that several people on forums suggested, and finally, it worked. Here's what I did - and I can't guarantee that it will work on your system:

1. I uninstalled the Adobe Flash Player I was using (this is important.. the problem persisted until I did this). XP users go to > Start > Control Panel > Add / Remove Programs.. then look for the Adobe Flash Player, click to highlight it and click on "Remove". Non-XP users may have a similar method.

2. I went to the Adobe Flash Player site ( www.adobe.com/products/flashplayer/ - opens in a new window), clicked on the "Download now" link, and then hit the "Agree and install now" button.

3. In my case, I found that I had to allow popups for the download to work properly. Before I did this, I was unsuccessful.

Now it's quite likely that this apparently simple approach might not work for you. But onfortunately, I can't provide technical support for the mighty Adobe!!

I hope that you've found the information on this page useful.

Kind regards

Ian Traynor
Professional Webmaster